Contacts let us make phone calls and send messages to others, which are indispensable for everyday use. However, you just suddenly find that iPhone deleted contacts by itself and randomly, for no reason.
Actually, you are not the only one who meets this iPhone randomly deleting contacts issue, like the above user said. To help you fix this problem, we need first to figure out what leads to it, so we can prevent it from happening again. Well, there is no exact answer from the Apple official, even though some of the users having this problem have written to Apple for help.
But base on the information that we collected from the forums and the users we have, the most probable suspect is turning on contact syncing for both e-mail account and iCloud contacts. If you have mail contacts set to sync, then they could be creating a conflict with your iCloud contacts. Besides, sometimes, when you remove or delete the email account from the iPhone, there would be a high risk for contacts missing, too.
If you are just in such a situation, then the first practical solution must be turn off the contacts syncing for the email. But please not remove or delete the email account, because it could help us get back the missing contacts. More details about this would be talked about in the following.
However, most times, only with such operation is not enough, and the deleted contacts cannot come back. But you have no need to worry about it because you can try the following methods to totally fix this issue and get back the missing contacts, after turn off the contacts syncing option for the email account.
Jan 21, AM. Page content loaded. Question: Q: Deleted contacts still there More Less. Communities Get Support. Sign in Sign in Sign in corporate.
Browse Search. Ask a question. User profile for user: tasatasata tasatasata. Question: Q: Question: Q: Deleted contacts still there Today I discovered that my phone is still storing the contact information from contacts that I deleted months and years ago. More Less. Reply I have this question too I have this question too Me too Me too. If I don't want to disable iCloud sync do I have to remove these contacts on the devices as well?
It is up to individual preference. After "Push" is selected, you may make all the changes you want to iCloud Contacts. Your iPhone will be updated in the next Sync.
It isn't set-up to allow you to keep different data on different devices. If it were, then what would be the point of the service? These contacts are most probably stored not only in iCloud, but also on your device separately, in the device-only contact group called "on my iPhone". Your situation is probably a remnant of the times when you synced the contacts via iTunes. Then they got migrated to iCloud and were effectively doubled, but you only saw one contact in the Contacts app, because your iPhone or iPad displayed only one entry when contacts were doubled like that.
What you need to do is go to the Contacts app, touch "groups" and turn off the iCloud group s , but leave the group "on my iPhone". Then you will be able to ultimately delete the contacts that were there.
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